News

Get To Know: Yanolja Cloud. Jignesh Rana, Cloud Infrastructure TLM

Name
Yanolja Cloud
Date
2023-09-11 9:24:36

Yanolja Cloud is a leading global provider of AI-based software as a service (SaaS) solutions for the hospitality and leisure industries — and made up of member companies from around the world, each with its own history and expertise. The people who make up Yanolja Cloud and its member companies are equally unique. We invite you to learn more about some of the talented individuals helping to drive global digital transformation.

Stepping into  Yanolja Cloud story, we delve into the journey of Jignesh Rana, Cloud Infrastructure TLM of Yanolja Cloud member company eZee technosys(hereinafter eZee).

1/What do you enjoy most about your job? 

I work on the eZee solutions team based out of Surat, India. eZee provides end-to-end hospitality software solutions focused on the hotel and F&B industries. Our customers are very hard working and it’s nice to be part of an organization, now backed by the vision and innovation of Yanolja Cloud, that adds so much value to our customers in a tangible way. One of the most enjoyable aspects of my role as the Cloud Infrastructure Technical Lead Manager is being surrounded by an environment with accomplished leaders and a constant influx of new learning opportunities. Each day brings with it a unique set of challenges, and as I navigate these intricacies, I find myself continuously expanding my knowledge. This dynamic process of problem-solving and skill refinement cultivates a profound sense of satisfaction.

2/Do you have a particularly memorable achievement from your time with the company?

I’m a true believer in bettering yourself and life-long learning, and something I’m proud of is my decision to embrace reading to become a better person and employee. This simple yet impactful choice has led to a wealth of knowledge, benefiting both my professional role in cloud infrastructure and security, and my personal growth. Through books, I’ve gained insights that extend beyond the workplace, enhancing my leadership and problem-solving skills. This commitment embodies the spirit of continuous learning and self-improvement that defines our industry and resonates with our mission to facilitate transformation through technology. Additionally, eZee, as part of Yanolja Cloud, was recently selected as a member of the Amazon Web Services (AWS) Travel and Hospitality competency. Working in cloud infrastructure, this is really exciting and will open up new avenues for collaboration, learning and innovation. 

3/How do you see you or your organization contributing to Yanolja Cloud’s mission of making it easier for hospitality and leisure properties to transform their business and delight their guests?

We contribute to Yanolja Cloud’s mission by simplifying technology solutions, addressing industry challenges, and enhancing the guest experience. By relentlessly pursuing operational efficiency and excellence, we try hard to ensure that our customers and their guests enjoy a seamless and frictionless experience. Our commitment to providing accessible and practical solutions not only empowers businesses to undergo transformation with ease but also enhances the overall guest journey. We aim to enhance the experience for both businesses and guests, adapting to the changing landscape of this dynamic field. We are constantly listening to customer feedback and thinking about how that can be applied to a new feature or solution. Since the hospitality world is always changing and evolving, our work is never done. 

4/What part of the hospitality and leisure industries are you most looking forward to being improved through technology?

I look forward to creating a foundation upon which transformations can be built, enabling the hospitality and leisure properties to progress towards greater security, operational excellence, and performance efficiency in the technologically evolving landscape. Foremost is security, particularly the critical domain of data security. The preservation and safeguarding of sensitive information are paramount in any organization. Additionally, I’m equally passionate about raising the bar on operational excellence. By integrating intelligent systems and leveraging data-driven insights, we can unlock a new echelon of operational efficiency, enabling businesses to allocate their resources judiciously and optimize their performance. We worked hard towards these goals for a long time, but I look forward to additional innovation and synergies being part of Yanolja Cloud and its member companies around the world. 

5/ Do you have any favorite books, podcasts or resources that have influenced your professional growth?

Two resources have greatly impacted my professional growth. “7 Sutras of Innovation” by Nikhil Inamdar and the Marico Innovation Foundation provides a comprehensive framework for innovation, while “Time Management” by Sudhir Dixit offers practical strategies for optimizing time allocation. As a Cloud Infrastructure Technical Lead Manager, the wisdom shared within these pages has enabled me to better manage complex projects and deliver results in a timely and efficient manner. These sources have not only broadened my horizons, but also shaped my perspective and approach within the industry.

6/ What is your dream Travel Destination?

If given the opportunity, I would love to do a world tour and see as many destinations as possible. The allure of exploring the diverse cultures, landscapes, and experiences that our planet has to offer is truly irresistible to me. I think traveling the world would not only be an adventure of a lifetime but also a source of learning and personal growth.

Thank you!

Learn more about Yanolja Cloud on our website, and be sure to check out our blog and follow us on Linkedin to get to know more employees, and keep up to date on the latest news.  

2023-09-11

News

Get To Know: Yanolja Cloud. John Boatner, General Manager

Name
Yanolja Cloud
Date
2023-08-17 12:27:09

Yanolja Cloud is a leading global provider of AI-based software as a service (SaaS) solutions for the hospitality and leisure industries — and made up of member companies from around the world, each with its own history and expertise. The people who make up Yanolja Cloud and its member companies are equally unique. We invite you to learn more about some of the talented individuals helping to drive global digital transformation.

In our latest post, we hear from John Boatner, GM of Yanolja Cloud member company Innsoft. Innsoft is a hotel software provider based in Beaverton, OR, USA, helping properties optimize their operations for over 30 years.

1/What do you enjoy most about your job? 

What I enjoy most about my job is being able to help others be successful in their endeavors and careers, which include both our clients and our employees. Innsoft feels like a family and relies upon each other not only for success but also job satisfaction, so advocating for our team is among my top priorities. I’m also very excited about this new chapter in Innsoft’s story, which, with the help of Yanolja Cloud and new member company Go Global Travel, will see us grow and bring even more user-friendly, value-adding and cutting-edge technology to our clients. 

2/Do you have a particularly memorable achievement from your time with the company?

While there are many memorable achievements during my 13+ years with Innsoft, being promoted to General Manager is the highlight of my career. Now I can have even more of an impact on the team and company and can get involved with so many different aspects of the business.

3/How do you see you or your organization contributing to Yanolja Cloud’s mission of making it easier for hospitality and leisure properties to transform their business and delight their guests?

Innsoft has been helping properties delight their guests for over 30 years, so our experience and depth of knowledge runs deep. Now we are poised to bring Yanolja Cloud’s vision to the US market, and with our reputation for providing exceptional care and user-friendly technology, I see our team being instrumental to Yanolja Cloud’s success. And with the technology that Yanolja Cloud is bringing to the table, such as kiosks and other contactless guest services, we’re very excited to be part of the larger mission. 

4/What part of the hospitality and leisure industries are you most looking forward to being improved through technology?

With hospitality being an ever-growing industry, technology needs to keep up with the preferences of travelers in today’s busy world. With the unpredictability guests face during travel, advances in technology, such as contactless guest services, will help take the worry and hassle out of the picture. I also look forward to more and more properties taking advantage of moving to the cloud. This will allow them increased flexibility, security, tech integrations and convenience – just to name a few

5/ Do you have any favorite books, podcasts or resources that have influenced your professional growth?

While I’ve read many books over the years that have each in some way influenced me both personally and professionally, the one that stands out is ‘Zen and the Art of Motorcycle Maintenance’, by Robert M. Pirsig. I read this book at a very influential time in my life: while in college and working the graveyard shift at a small property doing night audit. This book is very philosophical and asks deep questions about life and its meaning. I think it helped me mature and understand what it means to be a leader.

6/ What is your dream Travel Destination?

Traveling and experiencing new cultures is one of my greatest joys. Having visited most US states and several countries, I’d say my ideal travel destination would be to continue to visit and explore the rest of planet Earth. 

Thank you!

Learn more about Yanolja Cloud on our website, and be sure to check out our blog and follow us on Linkedin to get to know more employees, and keep up to date on the latest news.

2023-08-17

News

eZee hotel show colombo

Yanolja Cloud member company, eZee Technosys  – India’s largest hospitality solutions provider – participated in The Hotel Show Colombo, which took place in Sri Lanka, Colombo, between July 21-23. 

Sri Lanka, which is known for its beautiful scenery and unique culture, is counting on a revival of its tourism industry in the post COVID-19 era.  Due to the Covid-19 pandemic and other factors, the number of tourist arrivals in Sri Lanka decreased from 1,913,702 in 2019 to 194,495 in 202, while revenue fell from $3.6 billion to $261 million.

In Sri Lanka, inbound tourism is an important economic sector for securing foreign currency income given the tourism industry accounted for 12.6% of Sri Lanka’s gross domestic product (GDP). In anticipation of attracting more government-led inbound tourism, Sri Lanka’s hotels and resorts are investing in digital transformation, including sustainability initiatives and creating new experiences, to improve guest satisfaction.

Embracing Yanolja Cloud’s vision of leading the digital transformation of hospitality and leisure properties everywhere, eZee’s solutions cater to the specific needs of each of its customers, now extending its influence across India and the world. Moreover, eZee’s contributions to customer business growth have earned recognition from some of the industry’s top players, being selected as an Expedia Connectivity Partner for three consecutive years and a Booking.com Premier Partner for six consecutive years. 

Transforming Sri Lanka’s Hospitality Industry, One Property at a Time

The Hotel Show Colombo holds great significance for the Sri Lankan hospitality sector as the industry’s largest exhibition in the country. The event attracted numerous hoteliers, indicating the local community’s keen interest in digital transformation. As an exhibitor at the event, eZee had a big presence and had the privilege of hearing directly from customers including receiving great feedback on its localized solution bundles. 

Visitors were keen to learn more about eZee solutions that help to address long-standing concerns such as operational efficiency, revenue management, and sales channel management. New customers showed particular interest in the dramatic transformations following the implementation of eZee’s solution bundle, anchored by eZee Absolute(PMS) and complemented by eZee Centrix(CMS), eZee Mint(RM), and eZee Optimus(POS). Existing users of eZee Absolute and eZee Centrix showed strong interest in adopting eZee’s new revenue management solution, eZee Mint, driven by high expectations of seamless compatibility and synergy with existing eZee solutions. 

Interest in Localization and Customization

“Visitors who visited the booth were particularly interested in two aspects of eZee solutions: localization and customizable functionalities,” said Manas, Regional Manager who was in charge of the eZee exhibition. “Additionally, our customers pinpointed eZee’s comprehensive feedback from implementation to operation as well as meticulous post-implementation support as playing a crucial role in their decision to adopt eZee solutions.”

Aeijaz Sodawala, CEO of eZee Technosys, stated, “The event provided a unique opportunity to engage directly with over 60 potential customers. He added, “We are committed to continuing to actively listen to our customers’ feedback and developing technology to better meet their demands.”

Helping your business thrive

With a mission to create technology that makes it easier for hospitality and leisure properties to transform their business and delight their guests, Yanolja Cloud is dedicated to standing alongside its customers in their growth journey. If you are in need of solutions for your business but are hesitant for any reason, click on the button below for a consultation and find out how Yanolja Cloud’s tailored solutions can help your business thrive.

 

2023-08-07

News

Yanolja Cloud, a leading global provider of AI-based SaaS solutions for the hospitality and leisure industries in over 170 countries, is delighted to announce its acceptance into the Amazon Web Services (AWS) Independent Software Vendor (ISV) Accelerate program, a co-sell program for organizations that provide software solutions that run on or integrate with AWS.

In 2022, Yanolja Cloud attained the AWS Travel and Hospitality Competency, which recognizes the company for delivering product innovation in the travel, accommodation, leisure, food and beverage, and residence industries. One such innovation is an integrated IoT and AI-based hotel solution, which records guest preferences for lighting, room temperature, and amenities, to help improve the guest experience. 

The AWS ISV Accelerate Program enables Yanolja Cloud to build new business models and accelerate sales cycles by working closely with the AWS Sales organization.

Yanolja Cloud, with its vast portfolio of member companies such as eZee, Yanolja Cloud Korea, and SanhaIT, is poised to leverage the co-sell support and benefits provided by the AWS ISV Accelerate program. Member companies can now look forward to enhancing their software solutions, refining their business strategies, and expanding their market reach with AWS, driving innovation, delivering exceptional value, and transforming the hospitality and leisure industries globally.

“We are thrilled to be selected for the AWS ISV Accelerate program,” said Andrew Kim, Senior Director of Strategic Partnerships at Yanolja Cloud. “This collaboration with AWS will enhance our technical capabilities, refine our business strategies, and accelerate our growth trajectory. With the program’s comprehensive support, we are confident in our ability to deliver cutting-edge solutions that will revolutionize the hospitality industry.”

2023-07-27

News

eZee Technosys Named 2023 Booking.com Premier Connectivity Partner

Name
Yanolja Cloud
Date
2023-07-18 12:29:11

eZee Technosys (eZee), a leading global hospitality company offering end-to-end integrated hospitality technology solutions and a Yanolja Cloud member company, is proud to be named as a 2023 Booking.com Premier Connectivity Partner. The ‘Premier’ designation is the top ranking in Booking.com’s program and a reflection of the eZee’s excellent performance, quality of service and commitment to the success of their customers.

To earn this status, Booking.com scores performance across four pillars: business value, property performance, connectivity solutions and engagement. eZee’s extensive experience in supporting a portfolio of top-performing properties have been key factors in earning this recognition. eZee’s feature-rich product offerings also enable properties to manage content with ease and deliver a high-quality connection for a reliable experience and streamline their operations with focus on the guest experience.

Within business value & property performance categories, eZee’s close collaboration with Booking.com focussed on enhancing property performance playing a role in this recognition.

“We are honored to have been named a Booking.com Connectivity Partner since 2017 and a Premier Connectivity Partner for the sixth consecutive year,” said Aeijaz Sodawala, CEO of eZee. “This recognition highlights our dedication to continually raise the bar on providing complete hospitality solutions.”

Reece Evans, Area Manager Connectivity Partnerships APAC, at Booking.com stated, “I am excited to see our valued connectivity partner eZee once again achieve Premier status in our program, recognising the continued investment in our partnership, our connection and their platform offering to deliver a seamless experience for accommodation partners.”

“eZee aims to lead the digital transformation of hospitality and leisure properties everywhere”, said Jongyoon Kim, CEO of Yanolja Cloud, parent company of eZee and a leading global provider of AI-based SaaS solutions for the hospitality and leisure industries . “Looking ahead, eZee remains dedicated to driving the hospitality industry forward by leveraging advanced technology and solutions that enhance guest satisfaction and drive business success.”

For more information about Booking’s Premier Connectivity program please visit the Connectivity Hub.

 

 

2023-07-18

News

– Yanolja Cloud sharing its SaaS solutions, travel and leisure expertise, and digital transformation strategies in Eastern Europe
– Expands strategic partnerships with local companies and bolsters technological collaboration

Yanolja Cloud, an AI-driven global SaaS (Software-as-a-Service) solutions provider, is accelerating its SaaS solutions to hospitality companies and properties in Eastern Europe, through its participation in South Korean President Yoon Seok Yeol’s economic delegation to Poland.

Yanolja Cloud supports the digital transformation of hospitality and leisure properties through cloud-based software, improving operational efficiency for businesses while enhancing convenience for travelers. Yanolja Cloud intends to expand its suite of SaaS solutions, and increase its knowledge of Eastern European market needs through its participation in the Delegation.

Yanolja Cloud will seek opportunities to expand strategic partnerships with local businesses by sharing details on its solutions and vision for data-driven digital transformation. To kick-start this endeavor, Yanolja Cloud introduced its Property Management System (PMS), Revenue Manager (RM), and Channel Management System (CMS) to hotel and resort properties in Poland through a corporate briefing session.

Furthermore, Yanolja Cloud will collaborate with travel and leisure companies in Poland and Eastern Europe. Leveraging its globally recognized travel channeling solutions that boast an inventory of over one million travel products worldwide, Yanolja Cloud plans to strengthen cooperation with local platforms and both online and offline travel agencies. Additionally, Yanolja Cloud will utilize its position as a global inventory hub to supply the European market with Korean travel content, helping contribute to the growth of inbound travelers to Korea.

“As a global SaaS provider, Yanolja Cloud seeks to share our expertise as well as gain insights about different customer needs around the world,” said KC Chun, Head of the Cloud Solutions Business Group. He added, “Our aim is to expand our offerings in Eastern Europe and beyond, advancing our mission to lead the global digital transformation of the hospitality and leisure industries everywhere.”

This recent mission to Poland follows Yanolja’s participation in economic delegations during the South Korean President’s state visits to the UAE and Vietnam. Through these visits, Yanolja Cloud has successfully expanded its strategic partnerships with leading local companies, deepening its understanding in each region and driving innovation.

 

 

2023-07-14

News

yanolja cloud at Vietnam

Yanolja Cloud recently joined the Economic Mission to Vietnam led by South Korean President Yoon Seok Yeol which will allow the expansion of its business and offerings in the country. During the visit, Yanolja Cloud shared the stage and formed partnerships with local Vietnamese businesses, including VNTravel, DiHotel, and Fusion Hotel Group. These partnerships aim to accelerate the digital transformation of the travel industry, improve operational efficiency for accommodations, and promote Korean Travel content throughout Southeast Asia.

photo with VnTravel
△Andrew Kim with officials from VnTravel

One of the key partnerships formed by Yanolja Cloud is with VNTravel, Vietnam’s leading travel technology company. Building on their existing collaboration, Yanolja Cloud and VNTravel are focused on developing state-of-the-art technology solutions to enhance travel experiences and drive digital transformation within Vietnam and the Korea-Vietnam corridor.

Yanolja Cloud has also signed strategic memorandums of understanding with DiHotel and Fusion Hotel Group. Through these partnerships, Yanolja Cloud aims to streamline operations for Vietnamese accommodations by providing its core hospitality solutions, including the Booking Engine (BE), Channel Manager (CM), and Revenue Management (RM) solutions. The company plans to introduce localized, integrated solutions that empower accommodation property owners with greater control and data-backed insights. Additionally, by becoming a strategic technology partner to Fusion Hotel Group, Yanolja Cloud plans to help optimize operational efficiencies and elevate the guest experience across the group’s portfolio.

With a strong presence in Vietnam and consistent growth in the region, Yanolja Cloud is continuing to establish itself as a global leader in the hospitality solutions space. Currently, the company provides cloud-based solutions to over 100 hotel operators in Vietnam and is hoping the recent partnerships will accelerate further growth.

 

Korea_Vietnam-MOU-Signing-Ceremony_DiHotels
△Andrew Kim and DiHotel officials are posing together

Andrew Kim, Senior Director of Strategic Partnerships for Yanolja Cloud, expressed excitement about the strategic partnerships formed during the visit, since they hold great potential for increased tourism, knowledge exchange, and enhanced travel experiences. Kim emphasized Yanolja Cloud’s dedication to bringing cutting-edge cloud-based solutions and catalyzing the digital transformation of the hospitality market, not only in Vietnam, but throughout Southeast Asia and beyond.

Yanolja Cloud’s active participation in important economic missions demonstrates its commitment to leading digital transformation globally. In addition to the recent Vietnam visit, earlier this year the company joined a presidential economic delegation to the Middle East. We look forward to seeing the innovations born out of these and future collaborations.

 

2023-07-04

News

yanolja cloud hotel show1

Yanolja Cloud member companies, Yanolja Cloud Korea, SanhaIT, and Yanolja F&B participated in the Korea Hotel Show 2023, held over 3 days from June 14th to 16th at COEX in Seoul, South Korea. The show is a major opportunity to highlight innovations that can be used by Korea’s hospitality industry to improve their business.
The Korea Hotel Show 2023, an event that integrates exhibitions and specialized conferences focused on the hotel, accommodation, and F&B industries, provided an opportunity for visitors to explore the latest trends in smart hotel, ESG, and F&B related hospitality startups. Among the over 70 participating companies, more than 2,000 visitors showed a great amount of interest in Yanolja Cloud’s innovative solutions. These solutions are currently targeting the Korean market but will be considered for broader availability in the future.

Now, let’s delve into some of the exciting highlights from Yanolja Cloud’s highly popular exhibition.

 

Y KIOSK ZONE

yanolja cloud hotel show2The first thing that caught everyone’s eye upon entering the space was the Y KIOSK (article), a joint collaboration between Samsung Electronics and Yanolja Cloud launched in June. Its sleek and modern design, intuitive user interface, and upgraded cloud-based features, highlighted the care and attention to detail Yanolja Cloud took to research and develop a tailored solution specifically for the hospitality industry. Of particular interest to the hoteliers and property owners was the kiosk’s ability to perform real-time software upgrades and support remote maintenance management which greatly reduces the cost of maintaining the latest version software. Furthermore, Y KIOSK provides heightened security for hotels with features such as real-time integration of booking data across online and offline channels, deep learning-based optical character recognition (OCR) technology, and enhanced identity authentication utilizing pinhole camera (CCTV) technology.

Are you curious to find out the ways in which the upgraded Y KIOSK and solutions can help transform your business? Visit our website or contact us using the button below for more details.

 

WINGS SMART STAY ZONE

yanolja cloud hotel show3

For hotels that do not operate a front desk or have plans to provide contactless services, WINGS Smart Stay is the perfect solution. In this section of the exhibition, visitors had the opportunity to experience firsthand the convenience of mobile check-in, room entry, and even direct control of room conditions through IoT technology. Seamlessly integrated with SanhaIT’s Property Management System (PMS), WINGS Smart Stay eliminates the need for manual tasks and ensures a streamlined operation for hoteliers, saving precious time for employees to focus on the important things. Guests, on the other hand, benefit from a myriad of services accessible through their own mobile device, including room lighting control, room service, and mobile key access, enhancing the overall guest experience. In addition to its user-friendly features, WINGS Smart Stay prioritizes security. The dynamic QR code used for mobile keys changes with each use and cannot be captured or reused, providing much needed peace of mind for guests.

yanolja cloud hotel show4

Looking forward to transforming your business with WINGS Smart Stay? Click on the button below for more information.

 

YANOLJA F&B SOLUTION

yanolja cloud hotel show5

For customers operating F&B businesses, a solution that manages waitlists and encourages repeat visits is essential. Yanolja F&B Solution’s NowWaiting provides the necessary tools to manage waitlists and alert customers when it is their turn. The solution offers an administrator function to view the entire and notify customers from the queue. The administrator dashboard also allows restaurants to easily monitor the waitlist in real-time and significantly reduces the burden of managing queues during busy peak hours. In addition to the management solution, Yanolja F&B Solutions offers Dodo Point for store visitors. Dodo Point collects and stores customer information by offering reward points to customers who visit a merchant store, and uses this information to engage customers with store updates, coupons, and events. Visitors at the exhibition had the opportunity to experience the solutions firsthand as well as engage with existing Yanolja F&B customers who resolved their long-standing concerns through the solutions.
Curious to find out how Yanolja Cloud’s F&B easy and convenient solutions can help your business thrive? Click on Contact Us below for more information. .

 

Helping your business thrive

Visitors’ maintained their interest in Yanolja Cloud and its member companies throughout the event, with a range of attractions and activiitess. From the HOUND BRAND HOTEL, Yanolja Cloud’s hotel brand, to engaging booth tours and business card lucky draws, there was no shortage of entertainment. The Korea Hotel Show was a significant and meaningful experience, with many visitors resonating with Yanolja Cloud’s mission to create technology that makes it easier for hospitality and leisure properties to transform their business and delight their guests. Weather you’re a Korean hospitality businesses looking to deploy these innovations, or operating in other countries and interested in future innovations like this, feel free to contact us to learn more.

2023-06-20

News

Yanolja Cloud Unveils the ‘Y KIOSK’ in collaboration with Samsung

Name
Yanolja Cloud
Date
2023-06-07 12:14:40
Y KIOSK

– Yanolja Cloud and Samsung Electronics target the global hospitality market with first collaborative product
– Aims to drive operational and resource efficiency in the global hospitality sector with its innovative technologies

Yanolja Cloud, an AI-based cloud solution (SaaS) company, is making significant strides in its global business expansion with the introduction of ‘Y KIOSK,’ a cutting-edge solution tailored for the global hospitality market. Co-led by Jongyoon Kim and Junyoung Lee, the company has been actively acquiring global B2B solution companies to bolster its growth.

Yanolja Cloud unveiled the ‘Y KIOSK’ as its flagship collaborative product developed in collaboration with Samsung Electronics. Leveraging Yanolja Cloud’s solution expertise and Samsung Electronics’ advanced kiosk technology, this innovative kiosk solution comes as part of the ongoing B2B business agreement between Yanolja Cloud and Samsung Electronics to digitally transform the hospitality industry and provide innovative solutions that converge property solutions and smart appliances.

The newly launched cloud-based solution takes a tailored approach, optimizing the solution according to the individual characteristics and operational environment of each property. Notably, property owners will benefit from real-time software upgrades and remote maintenance and management capabilities, ensuring cost-effective access to the latest version of the solution.

Furthermore, the kiosk supports real-time synchronization of reservation statuses from various online and offline booking channels, allowing properties to achieve a more systematic and efficient approach to customer management and on-site staff operation. Walk-in customers will also be able to enjoy convenient contactless check-in/check-out experiences regardless of their arrival time or pre-booking status.

Moreover, the new kiosk incorporates enhanced identification verification capabilities which utilize deep learning-based optical character recognition (OCR) technology and pinhole cameras (CCTV) to ensure a safe and secure guest experience. Property owners will have the option of choosing between sleek stand-alone and table-top models, depending on the operational requirements of their establishments.

Jongyoon Kim, CEO of Yanolja Cloud, expressed his enthusiasm for the new launch, “By combining Yanolja Cloud’s unique hospitality solutions with Samsung Electronics’ technological expertise, we are proud to offer a smart kiosk optimized for the global market.” He further added, “Leveraging our diverse strengths, we aim to enhance the operational and resource efficiency of both domestic and global small to medium-sized business and boutique hotels, which often face challenges providing high-quality front-end services with limited resources.”

Meanwhile, Yanolja Cloud will participate in the “2023 Korea Hotel Show,” the largest hotel industry exhibition in Korea, which will be held from June 14 to 16 at COEX in Gangnam, together with Yanolja Cloud member companies, SanhaIT and Yanolja F&B Solution. The exhibition will provide an opportunity for industry professionals and the general public to explore and experience the new ‘Y KIOSK’ as well as the transformative potential of a travel environment empowered by hospitality solutions.

2023-06-07

News

Interview: CMO David Solomito (by WiT)

Name
Yanolja Cloud
Date
2023-04-24 9:03:21
Yanolja Cloud

“It’s not unlike spreading of Korean culture that’s going round the world,” says new marketing chief Solomito

Just as South Korea has given the world K-pop and K-drama, Yanolja Cloud, which started as part of Yanolja, the country’s leading travel app, wants to bring its brand of K-tech to transform the hospitality and leisure industry.

 

Since 2019, after a fund raise of US$1,7 billion from Softbank and other investors such as Booking Holdings, Yanolja Cloud, which is positioning itself as a global provider of AI-based SaaS solutions for the hospitality and leisure industries, has been making strategic acquisitions and investments around the world.

It is for this exciting challenge of scaling a South Korean brand into a global giant that lured David Solomito from Amazon Web Services (where he was head of global marketing, travel & hospitality for two years before taking on a broader management role there) to become its global chief marketing officer in December 2022.

Solomito, who has also worked at KAYAK and the NBA, said, “I became aware of Yanolja Cloud when it was highlighted as a technologically-advanced customer building on AWS. The fact that it started as part of Yanolja, the number one travel platform in Korea, means it has access to lots of customer insights and relationships, so I thought it’d be an exciting challenge with lots of opportunities to make an impact.”

“It’s not unlike spreading of Korean culture that’s going around the world – from food like bibimbap to music like BTS – in fact, there was a K-pop concert this weekend in New York and it was packed – and shows like Squid Game. There’s lots of interest in Korean culture and I’m excited to help Yanolja Cloud be the next export.”

 

Taking on the US market through Innsoft

Its latest acquisition was Innsoft to secure a foothold in the US market and while Solomito acknowledges the challenges of penetrating North America – some might say that North America is as impenetrable to Asian brands as China and Korea are to Western brands, he said, “Our strength is our diversity – a global software-as-a-service company for the hospitality and leisure industries made up of different companies around the world which are specialised in their areas and markets. So we have a breadth of solutions that we can offer to different markets to answer specific needs.”

The Innsoft acquisition was clearly made for its customer base, with Solomito saying, “Innsoft is a 30+-year-old company with a loyal following and it gives us an opportunity to help their customers better use technology to transform their business. Of course, it’s early days in the US, and it will take time, but we have a few unique assets we can deploy.”

Solomito said that in 2019, Yanolja Cloud had 39,000 solution licences and that has grown to the current 80,000+ solution licenses in 170+ countries, in more than 60 languages.

It has also been a strong engine of growth for the parent company, Yanolja, which reported consolidated revenue of KRW 604.5 billion in 2022, an 83% increase from KRW 330.2 billion in 2021.

 

“Only 10% of hospitality is digitised” – huge potential, huge challenges

Said the company at the time of the release of the financial results, “Since its establishment in 2020, Yanolja Cloud has grown 92 times in 2 years (based on simple sum of sales), and has grown seven times in 2022 compared to 2021, achieving sales of KRW 114.6 billion. Considering the potential of the global market where Yanolja Cloud operates, the goal is to grow more than 10 times in the mid-term to become a leading global cloud solution company.”

Said Solomito, “We want to create technology for hospitality companies to achieve transformation. Sometimes we build it ourselves from scratch, sometimes we bring existing tech offered by one company in one region to another, sometimes it may make sense for an acquisition.”

Bold ambitions such as these come with huge challenges. It is trying to transform a segment of the market that is notoriously fragmented with low adoption of technology and different specifications needed for each market – but therein lies the growth opportunity.

Solomito observed that it has been estimated that only 10% of the hospitality industry is digitsed. “There’s so much room for growth. Of course, it’s complex and it takes time to put the pieces together and it’s been slower than we wish at times, but we are working hard to close the gap and offer a holistic offering to customers.”

With its headquarters in Singapore, one key region identified for expansion is South-east Asia. Its acquisition of Zen Rooms in 2018 seems to have petered out and now it’s serving the market with solutions from eZee, the Indian hospitality tech company it acquired in 2019, and Sanha IT. “We have teams in Thailand and Indonesia to spread the solutions to target local customers including SMEs and premium hotel chains.”

Its eZee acquisition is paying off, said Solomito, with the company recently recognized by Expedia for achieving elite connectivity status and Booking.com for premier connectivity. “To be recognized by these two leading OTAs is a huge achievement and Yanolja Cloud can learn a lot from the eZee team.”

With all the acquisitions it has made, one key lesson learnt has been to “think globally, act locally”.

“You got to have a global view on things – like what are the trends, which direction are customers going – and act locally – different customers have different needs. It’s not like selling soda.

“At the end of the day, across hospitality, everyone is looking for similar things – to run their business more efficiently and delight customers. Sometimes people have a tendency to complicate the tech – what it does, how it does it  – but what’s important is to explain the business impact of the solution and understand the local nuances. Keep it simple.”

With such an array of solutions, Solomito said among its top in-demand solutions are its PMS, revenue management and booking engine.

“Yanolja started with small motels and so has full understanding of how technology has democratized the landscape for small properties – both in PMS systems and revenue management. It used to be harder for smaller hotels to deploy revenue management but now software makes it possible for everyone to have access to the same tech.”

And of course, there’s a huge focus on AI with “lots of projects going on”, said Solomito. “Most aspects of Yanolja Cloud will be touched by it and one of the most interesting applications will be in revenue management where there will be ways to predict future demand that weren’t possible before.”

 

Back home, Yanolja superapp sees rebound in South Korean travel

A key strength of Yanolja Cloud too is its link to the Yanolja superapp in South Korea, which has 18m monthly users and over 50m downloads. Although it positions itself independently from the app, it is undeniable that for some customers, this pipeline to customers in the second largest outbound market in Asia Pacific must be an attractive proposition.

Said Solomito, “It is definitely an advantage. However Yanolja Cloud was set up as a separate entity because of the need for a dedicated focus to the business.”

The South Korean outbound market is rebounding healthily. Yanolja saw a 2,900% increase in bookings and 2,259% increase in transaction value year on year between January and April 2023.

The popular domestic destinations this summer (June-August) are Jeju, Gangwon, Seoul, Busan and Gyeonggi respectively while the most popular overseas destinations are Japan, Vietnam, Guam, Singapore and the Philippines, in that order.

“We have benefitted from the re-opening of travel, but what makes us most bullish is that this is an industry that has doubled every 15 years and the future of travel demand is bright.”

On a lighter note, Solomito said, as a marketer, he’d be pleased if “we could  get the global audience to pronounce Yanolja properly (pronounced: Ya-nol-Ja). It’s not that hard after you say it twice — and if you can say Samsung and Hyundai, you should be able to say Yanolja.”

Looks like Yanolja Cloud is ready to teach the world to say, “Hey, let’s play”, in more than 60 languages, and counting.

 

This article is an excerpt from an article by WiT. Please refer to the source link for the original article. (Note: The photo accompanying this article has been modified from its original version. )

Yeoh Shiew Hoon (2023, May 8). YANOLJA CLOUD WANTS TO BRING K-TECH TO THE HOSPITALITY AND LEISURE WORLD. Wit. Retrieved from https://www.webintravel.com/yanolja-cloud-wants-to-bring-k-tech-to-the-hospitality-and-leisure-world/

2023-04-24