eZee Technosys (hereinafter “eZee”), a member of Yanolja Cloud, a leading global provider of AI-based SaaS solutions for the hospitality and leisure industries, was honorably invited as one of the panel speakers at the Google Hotelier Summit held in New Delhi, India, on March 29, 2023.
eZee, based in Surat, Gujarat, India, is one of the country’s largest hospitality solution companies. With its core expertise in technology and commitment tailored to the needs of its users, eZee has expanded its reach beyond India to global audiences.
eZee was invited to participate at the Google Hotelier Summit in India (hereinafter the “Summit”), where industry experts and hoteliers gathered to exchange their insights on the digital transformation of the hospitality industry and share their experiences on how they successfully guided direct booking and streamlined operations using Google Hotel products such as business profiles and free booking links. This article will delve into the panel discussion in which Aeijaz Sodawala, CEO of eZee, participated during the Summit.
The panel discussion was led by David Pavelko (Partnership Director of Google), with speakers from Oberoi Hotels, eGlobe Technologies, and the South India Hotel Association. The panel examined and explained the dramatic increase in operational efficiency in the relevant industries from the recent industry changes, trends, solutions, and technologies.
The changes & trends in the hospitality industry
During the panel discussion, Aeijaz Sodawala, CEO of eZee, highlighted that the biggest change in the hospitality industry in the post-pandemic era had been the shift in mindset among hoteliers. He stated that “the pandemic has led to an increase in travelers’ demand for non-face-to-face journeys, and hotels have met their customers’ expectations by digitizing their services,” and “the biggest change has been an industry-wide recognition of the need to digitize properties.”
The other panelists also shared their views on the topic by pointing out that “customers are increasingly looking to solve everything in a mobile environment.” They also noted that “while digitalization remains low in India’s small and medium-sized properties, the shift will be an inevitable part of the future.”
How solutions support hotels
Now, let’s take a look at what Google, hotels, and eZee Technosys did to respond to these market trends and customer needs.
Google Hotel Platform, linked with Google Maps, provides a hassle-free reservation experience for travelers, who can conveniently check the distance and compare nearby hotels at once, as well as a cost-effective way for hotels to advertise their offerings free of charge with a few simple configurations. Those have led to an increase in the number of customers searching for hotels on Google, and consequently, hotels have recognized the importance of having their own websites and reservation systems to increase the exposure of their inventories to potential customers. eZee enables hotels to create their own reservation websites and provides an integrated booking engine solution, eZee Reservation, which allows hotels to manage all hotel bookings efficiently. With this proprietary technology, eZee enables hotels to set competitive prices and maximize sales based on an analysis of competitors’ pricing policies, allowing the hotels to manage their customers’ journeys better and improve the hotels’ overall revenue.
Despite the increasing popularity of Google Hotels, hotels still rely heavily on other online travel agency (OTA) channels to drive sales. To address this need, eZee offers a comprehensive solution in the form of eZee Centrix, a powerful channel manager solution that allows hotels to manage their room inventory in real-time across multiple channels. With eZee Centrix, hotels can easily streamline their OTA promotions and sales management while effectively managing their inventory by channels.
At the event, Aeijaz Sodawala, CEO of eZee Technosys, stated, “Our company possesses the cutting-edge technology and expertise to help hotels respond effectively to the ongoing digital transformation. As reiterated by all the speakers at the event, the digital transformation of the hospitality industry is now inescapable. As such, we are committed to actively developing solutions and services for both hotels and travelers and leading the way in the digital transformation of the industry.”
Yanolja Cloud aims to lead the digital transformation of the hospitality and leisure industries throughout the globe. Through innovations such as the ones showcased by eZee at the Google Hotel Summit, Yanolja Cloud hopes to adapt and bring solutions to all types and sizes of customers around the world.
If you are facing challenges with using Google Hotels due to the lack of a website or management solutions, our team at Yanolja Cloud has the perfect solution for you. With our tailored solutions for your business, we are here to help grow and elevate your business. Simply click the button below to learn more!